Only one coupon code can be applied per order. We apologize for any inconvenience caused. . Thank you for your understanding.

You can easily check the status of your order by going to My Orders.

Please note that reddressshop accounts can be made using email, Facebook, or Google. If you can’t find your order details, it’s possible that you may have created multiple accounts using different methods. Make sure that you are logged in to the account associated with the order.

You will receive a confirmation email within 24 hours of completing your payment and placing your order. Please remember to check your Junk/Spam folder as well. To track your order after it has been shipped, simply click on My Orders for updated tracking information.

Order processing usually takes 1–3 days. However, if the standard processing period has been exceeded, it may be because certain item(s) require more time.

If you want to receive the other items in your order quickly, you have two options:

1. Refund the item(s) that are causing the delay. This way, the remaining products can be shipped out immediately.
2. Contact customer service for assistance with arranging a separate shipment for the delayed item(s).

We apologize for any inconvenience and appreciate your understanding.

Modifying shipping address:

If your order has not shipped yet, you can easily edit your shipping address by going to My Orders. Once an order has been shipped, it is no longer possible to change the shipping address.

Changing sizes:

If your order hasn’t been paid for yet, you can cancel it in My Orders and place a new order with the item in the correct size. For orders that have been paid for but have not shipped yet, please reach out to our customer service to request a size change. Once an order has been shipped, item sizes cannot be edited. In such cases, we recommend filing for a return after receiving the order.

If you haven’t received your package yet, don’t worry. Before reaching out to Customer Service, we recommend trying the suggestions below to locate your package.

1. Verify the delivery address. Visit the My Orders page on the Reddressshop official website or app to confirm the delivery details associated with your order. Ensure that your delivery address is correct.

2. Look around for the package. Often, packages are accidentally misplaced. Take a look in your mailbox and at your usual drop-off location, as well as any other areas near your home where the courier might have left your package, such as in front of the garage or on the lawn.

3. Ask around. Ask your family members, neighbors, doorman, or anyone else in your household if they may have received a package on your behalf.

4. See if the courier contacted you. Check your voicemails and emails to see whether the carrier tried to contact you regarding a failed delivery attempt or to negotiate an alternative delivery time.

5. Wait 48 hours. In rare cases, a package may be marked as delivered up to 48 hours before it actually arrives. Please be patient and give it some extra time.

If you have followed these steps and still cannot locate your package, the best course of action is to contact the carrier directly. If you need further assistance, please reach out to our customer service team for help.

You can refer to our Shipping Info for accurate delivery estimates before placing your order. However, due to recent global events, we cannot guarantee that your package will arrive by the specified date mentioned at the time of purchase. We appreciate your understanding in this matter.

This situation often arises due to an incomplete or incorrect shipping address or the shipping company’s inability to access the delivery location.

To resolve this, we suggest directly contacting the shipping company to arrange a re-delivery of your package. They can assist you in verifying the provided address and making the necessary arrangements for successful delivery.

For international shipments, please note that tracking updates may not be visible through local couriers until the package clears customs and receives entry approval in your country. If your order is still within the estimated delivery timeframe, we kindly ask for your patience. Once the customs clearance process is finalized, you will start seeing tracking updates.

However, if your order has not been updated for an extended period and is past the expected delivery timeframe, we recommend reaching out to the courier or contacting our customer service for further assistance.

This situation usually arises from an incomplete or incorrect shipping address or the shipping company’s inability to access the delivery location.

If your shipping information says Returned to Sender, click the Contact Agent button to request a reshipment or a refund for your order.

Note: When reaching out to us for a reshipment, kindly provide your correct delivery address.